McDonald’s customer blocks drive-through for 90 minutes in row over McMuffins

·2-min read
Stuart Yates, 55, refused to move from the drive-through window after staff asked him to wait in the car park for his two double sausage and egg McMuffins - Lancashire Post / SWNS
Stuart Yates, 55, refused to move from the drive-through window after staff asked him to wait in the car park for his two double sausage and egg McMuffins - Lancashire Post / SWNS

Police were called after a McDonald’s customer blockaded a drive-through for an hour and a half in a row over delayed food.

Stuart Yates, 55, drove to the takeaway in Leyland, Lancs, around 9.30am on Sunday where he ordered two breakfast meals.

He was asked to wait in the car park while staff prepared his double sausage and egg McMuffins, but refused to budge.

Mr Yates told the Lancashire Post: “A week ago I got made to wait in the car park for over 15 minutes.

“A lad spotted me and said ‘oh, it’s him again’, because last time I complained. They said ‘go and wait in the car park’. I said ‘I’m not going anywhere until I get my food’.”

The drive-through was forced to close to other customers while he protested.

The drive-through was forced to close to other customers while he protested
The drive-through was forced to close to other customers while he protested

Mr Yates claims he was offered a cash refund but requested the money on his credit card so an employee threw the cash onto his car roof and warned him to leave or she would call the police.

'I can wait all week'

He allegedly told staff he would “wait all week” if necessary and continued to block traffic for the next 90 minutes.

Mr Yates was forced to leave when police officers arrived at the fast-food restaurant to move him on.

He said: “I said I’m not moving, I’m well within my rights asking for a refund to be put back onto my card.

“They eventually gave me a refund and tried passing me a long letter they had typed out, but I refused to accept it.

“I hadn’t sworn, I hadn’t done anything threatening, I hadn’t broken any laws.”

Mr Yates left without the McMuffins but ordered two Big Macs on UberEats when he got home.

A spokesperson for McDonald's said: “We are aware of an incident that took place at our Leyland Drive Thru around 9.30am on Sunday morning.

“We would like to thank our team for handling the situation calmly and professionally.

“We will continue to support the police with any inquiries.”

Lancashire Constabulary has been approached for comment.

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