What to Read Next

H&M accused of stealing ‘You Look Nice Today’ design

ffolkes
Yahoo Lifestyle
26 January 2012

A woman has accused high street retailer H&M of stealing a design from her hometown and using it as a part of their home collection.

When Tori LaConsay took the time to paint a sweet message on a neighbourhood sign she had no idea a lookalike design would end up plastered over merchandise on the retailer’s website.

In December 2008 Tori, from The East Village neighbourhood in Atlanta, Georgia painted ‘You Look Nice Today’ with a love heart on one side of a road sign so people could see it as they travelled past.


Unexpectedly, Tori received messages from friends recently with links to the UK H&M website showing her design on doormats, pillowcases and towels with no accreditation.

H&M Home launched in Sweden, Germany, Finland, Austria and the Netherlands in 2009, it was introduced to the UK 2010.

Tori told regretsy.com that her painting was an act of appreciation for her town and the people that she lived in it with. She said: “It was a small gesture that I genuinely hoped would make my neighbours feel good.”

[See also: Australian fashion chain issues jaw-dropping response to customer complaint]


She emailed H&M with a complaint but they dismissed her claims with the following response:

“We employ an independent team of over 100 designers. We can assure you that this design has not been influenced by your work and that no copyright has been infringed.”


According to regretsy.com, H&M originally posted a message on their Facebook wall apologising for the intention it may have created and said copying is not tolerated in their business. They claim they were inspired by a variety of text messages and created something from that in a similar font. The post can be seen here.


Her friend also sent in complaint to H&M’s customer service and received an unhelpful and abrupt response.

Tori’s friends then took to the H&M Facebook page to express their thoughts about the alleged copies of ‘You Look Nice Today’ design appearing on the website but they say the comments were quickly removed after emerging on the H&M wall.

Responding to the complaints, H&M posted a message to say that they were in contact with Tori and their post received hundreds of comments and ‘likes’ from users.

H&M removed the items from their e-commerce website and posted a further statement on their Facebook page on the 25 January saying: “We are very sorry for our customer service team´s reply, it is very unfortunate and we apologize for it. We are in contact with Tori LaConsay and will continue the dialogue with her directly.”

What do you think of this situation? Is this inspiration or is this a case of copy cat? Let us know below.

Follow @YLifestyleUK on Twitter

H&M admit to using computer-generated fashion models

Shoppers complain about M&S handbag that 'smells of fish'

Model mocks American Apparel plus size competition

An Overlooked Method To Pay Off Your Credit Card

If you're paying credit card interest, you could save hundreds or thousands of dollars by transferring your balance to this no-fee card.

Banks Are Worried Homeowners Will Do This.

Homeowners are surprised and furious. If you owe less than $625,000 on your home, you better read this.

Update Your Look: Bell Sleeves

Insane Navy Seal Flashlight, should it be banned?

The Military has recently released technology that is now available to the public. Get yours before they run out - Limited Supply!

How to Create a Social Support Strategy

Meet your customers where they are. Read this e-book from Desk.com to learn six things to consider as you plan your social support strategy.

Drivers With No Tickets In 3 Years Must Read This

If you drive less than 50 miles per day, there is a way to pay less for auto insurance that few people realize. Are you overpaying?

Shop Boutique Finds Up to 70% Off Here!

Discover the site millions of women visit everyday!

Liberty Mutual Insurance

Save up to $509 on car insurance with Liberty Mutual. Get your free quote now and start saving today.

Motorcycle Tech Training

At MMI, you ll get the advanced skills that top manufacturers need. MMI graduates are in high demand by employers nationwide. Click to learn more.

Hilton HHonors™ Card

Earn 40,000 Hilton HHonors™ Bonus Points. Apply for Your Card Today.

VA Mortgage Rates In 2016

VA Rates as Low as 2.75% (3.028% APR) 15 Year Fixed. Exclusive For Veteran & Military Takes 1 Min!

Help Erase Credit Card Debt with a Personal Loan

Are you paying too much on your credit cards? Consider a Personal Loan to help consolidate your payments.

Starwood Credit Card

Earn 25,000 Bonus Starpoints®! Use toward Award Nights or Flights.

Breakthrough Tactical Flashlight Released

This new tactical flashlight was just released to the public and is flying off shelves in the United States. Limited supplies left, act quick!

Read This Before You Buy Medigap Plan F

Plan F is the most popular Medicare Supplement plan option, but there's another plan you should consider.