Insider reports that presale for Swift's first tour in five years kicked off on Nov. 15 at 10 a.m. EST. Ahead of the presale, nearly 4,000 Ticketmaster outage reports were documented by Downdetector.com. Many of the outages continued after the presale began. "We apologize for the interruption. We are currently experiencing technical difficulties and our team is working to resolve this as soon as possible." Ticketmaster, via statement. Ticketmaster also took to Twitter with a message.