Ticketmaster has made headlines in recent days for not being able to keep up with customers wanting to purchase tickets to Swift's Eras Tour. In fact, the company is facing antitrust scrutiny over the situation. Entertainment Tonight' reports Swift took to Instagram to let her fans know she's upset. "It's really difficult for me to trust an outside entity with these relationships and loyalties... and excruciating for me to just watch mistakes happen with no recourse." Taylor Swift, via Instagram.