mis selling

  • Are you at risk from funeral plan rip offs?

    Some companies selling unregulated funeral plans are putting people under huge pressure to buy policies that won't cover the cost of the funeral. It means millions of people are at risk of being ripped off when they buy a funeral plan. See

  • Pension scams and mis-selling risk from government failings

    Pension reforms - giving people more access to the cash in their pensions - have opened the door to scammers, MPs have warned. They say that in the wake of new pension freedoms, people have not been given the help they need to make the right

  • Insurers let off the hook over annuity mis-selling

    Earlier this year the insurance industry was hauled over hot coals after the City watchdog found widespread mis-selling of annuities but why has it failed to follow up with immediate action continuing to leave pensioners at risk? In February the

  • Aviva mis-sold hundreds of annuities. Have you missed out?

    Aviva has discovered 250 cases where it sold sick retirees the wrong kind of annuity, and experts have estimated that this could just be a small fraction of the total number affected. If these practices were widespread, then across the industry

  • Sainsbury's Energy and British Gas in mis-selling scandal

    British Gas has paid £500,000 in compensation to customers over incorrect information they were given when they signed up to join the energy company. Around 4,300 customers were given erroneous information about the savings they could make, and

  • £1.3bn payout for mis-sold policies

    Around seven million people are set to share up to £1.3 billion in compensation after 13 high street banks and credit card companies agreed to offer redress for mis-sold credit card and identity theft protection. The Financial Conduct Authority

  • Barclays' mis-selling bill rises

    Barclays has ramped up provisions for mis-selling by £2 billion as it admitted claims for payment protection insurance (PPI) were failing to slow as quickly as it had hoped. The bank put by another £1.35 billion to cover PPI compensation claims

  • Concern over packaged bank accounts

    One in five people with paid-for "packaged" current accounts believes they were the victim of mis-selling, a study has found. Some 22% of consumers with these accounts, which bundle up a range of perks such as mobile phone and travel

  • PPI complaints handling criticised

    The chief financial ombudsman has criticised signs of bad practice in payment protection insurance (PPI) complaints handling procedures which add to "an atmosphere of universal suspicion and distrust" among consumers. The Financial

  • Swinton fined £7.4m for mis-selling

    Insurance giant Swinton has been fined £7.4 million by the City watchdog for mis-selling "add-on" policies to as many as 650,000 customers. The Financial Conduct Authority (FCA), which issued the fine, said Swinton has set aside £11.2

  • Homeserve sets aside £6m for fine

    Home emergency business Homeserve has set aside £6 million as it braces itself for a possible fine from City regulators for a mis-selling scandal. The boiler repair company expects the fine from the Financial Conduct Authority (FCA) on top of the

  • 2,000 new PPI complaints 'each day'

    A financial watchdog is receiving 2,000 new payment protection insurance (PPI) complaints a day as overall grievance figures hit record levels in the second half of last year. The Financial Ombudsman Service said it had logged 211,885 PPI

  • FSCS sees increase in PPI claims

    The number of people making claims for mis-sold payment protection insurance (PPI) from firms which have gone bust has almost doubled year-on-year, figures show. More than 19,000 people submitted cases in 2012, compared with just over 11,000 in

  • £535m paid to Equitable customers

    Nearly 80% of eligible people who bought a policy directly from Equitable Life have received compensation, with £535 million paid out so far, the Government said. Some 370,867 policyholders had received payouts by the end of January, and

  • RBS may face charges and £500m fine

    Royal Bank of Scotland (RBS) is expected to face criminal charges and a £500 million fine for its role in the Libor rate-rigging scandal. The bank is likely to announce the settlement with the Financial Services Authority (FSA) and American

  • Barclays ups mis-selling provision

    Banking giant Barclays has increased its provisions to cover two mis-selling scandals by another £1 billion. The banking giant will set aside a further £600 million for redress to cover mis-sold payment protection insurance, taking the current

  • RBS to split investment banking arm

    Royal Bank of Scotland is reportedly planning to break up its investment banking arm as it prepares to be hit with an expected £500 million in fines for its part in the Libor scandal. It is understood the taxpayer-backed lender is poised to

  • 1,000 more PPI claims staff sought

    An extra 1,000 case workers are to be hired by the Financial Ombudsman to tackle another surge in insurance mis-selling claims. The service has around 1,500 people working on payment protection insurance (PPI) cases but admits it will need more

  • Reclaim PPI for free: how to claim for mis-sold payment protection insurance

    /Eye Ubiquitous/Press Association Images PPI claims companies are the new cold-calling bane of so many lives. It's bad enough that the banks ripped off so many people by mis-selling payment protection insurance, but now there are scores of

  • PPI texts breached code, ASA rules

    Complaints about a company based in India which sent text messages about PPI and compensation for accidents have been upheld by the Advertising Standards Authority (ASA). One text from a claims management company, Data Supplier, said: "We

  • Daytime TV ads are dangerous

    Have you had an accident that's not your fault? Maybe you need some cash quickly or you've been mis-sold some PPI? If you watch daytime TV all these messages will be depressingly familiar. In the old days, daytime TV ads used to be for

  • Study: Bank staff still mis-selling

    Major mis-selling scandals have failed to stop banks pressurising their staff into pushing products which may be unsuitable, Which? has claimed. Two-thirds of (65%) of bank staff with sales targets said they are being placed under more pressure

  • £7bn paid back to PPI customers

    More than £7 billion in mis-sold payment protection insurance (PPI) has been paid back to customers in just over 18 months, figures from the City regulator show. The Financial Services Authority (FSA) said that £516 million was paid out to

  • £10m fine for card protection firm

    A credit card protection firm has been fined a record £10.5 million after it mis-sold products such as identity theft cover to thousands of customers. CPP has also agreed to pay an estimated £14.5 million in compensation to customers after the

  • Call to ban PPI claims cold-calling

    Citizens Advice is urging a ban on cold-calling by claims management companies after a survey found nine out of 10 people have been contacted in the last year. A month-long survey found 62% of people had been "pestered" by calls,

  • Call to ban claims management fees

    Calls have been made for the Government to ban claims management companies (CMCs) from charging up-front fees after research found that customers are being left in the dark about the costs involved and their chances of success. Citizens Advice