Customer Service
- NewsAOL
British Gas stuns grandmother with incomprehensible letter
A 92-year-old grandmother was so astonished by a badly-written letter from British Gas that she at first assumed it must be a scam. The letter was sent to Dorothy Edwards, of Sheffield, after her son Philip queried an unexpected bill of £1,300
2-min read - NewsAOL
Nail salon charges overweight customers more
A nail salon is somewhere that you would expect to be able to relax, but apparently that's not always true. A sign allegedly posted in one Memphis nail salon has people worried about their weight. See also: Shopper wasn't expecting
1-min read - BusinessAOL
Complaints hit 55 million - but who is letting us down?
The number of complaints we made to Ombudsmen last year jumped by 3 million to an incredible 55 million. Shops have been the biggest disappointment to us in the past 12 months - accounting for 24% of complaints. However, the Ombudsman has warned
4-min read - BusinessAOL
Customer service survey reveals shock results
A study by the Institute of Customer Service has made three startling revelations about customer service. First, we no longer need to deal with a human being to feel we have received great service. Second, a number of bargain basement brands have
2-min read - BusinessAOL
O2 changes name on account to 'idiot'
An O2 customer has been outraged to discover that, following a complaint, the word 'idiot' was added to her account details. Aaisha Hussain, from Oldham, called the company last month to ask about upgrading her contract and recycling
2-min read - LifestyleAOL
The Fixer: Carpetright complaint
Have you been left out of pocket due to poor service or sharp practice? Do you have a money problem that won't go away? It can seem impossible to get a fair result when you are battling a financial issue alone. But never fear! The AOL Money
1-min read - BusinessAOL
Vodafone UK handed record £4.6m fine
Britain has fined Vodafone <VOD.L> a record 4.6 million pounds ($5.60 million) for "serious and sustained" customer failures, including not updating accounts when mobile phone users topped up their credit to make
2-min read
