Call Centre

  • BusinessAOL

    Two call centres from BBC series are fined

    Two call centres which feature in the BBC Three series, The Call Centre, have been fined £225,000 for nuisance calls. The Information Commissioner said that the fine included the first in the UK relating to Payment Protection Insurance cold

  • BusinessAOL

    Welsh call centre staff fly to NZ for work

    How's this for customer service commitment: a Wrexham telephone answering service company is flying staff to New Zealand in order to provide a rolling 24-hour service. Staff from telephone answering service Moneypenny now take over at 8pm GMT