Sainsbury's technical issues means shoppers missing food orders and unable to use tills
A "vast majority" of Sainsbury's customers shopping online will be missing their orders due to a high-profile "technical issue".
The supermarket has told people on social media that the problem is continuous as shoppers have claimed they have been struggling to pay for their groceries at the tills.
Sainsbury's has said that a lot of online orders are being affected by this issue and they will contact customers who are likely to deal with this problem for the rest of the day, reports the Mirror.
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The grocery giants stated that it was "working hard to fix the issue" and have apologised to customers - saying they will contact those who can rebook their orders. Sainsbury's wrote on X: "We are currently experiencing a technical issue affecting some stores, our Groceries Online service and our ability to contact customers directly.
"Unfortunately, we will not be able to fulfil the vast majority of today's Groceries Online deliveries. We are working hard to fix the issue and apologise to our customers for the inconvenience. We will contact customers proactively to rebook orders as soon as we can."
One person asked the company whether they'd be able to get a refund for their shopping that they'd no longer need when it arrives late. They wrote: "Will we be able to return the items we no longer need (as they were needed for this weekend) and get a refund because we've had to go and re-buy them elsewhere? A pretty big chunk of my shopping was for events this weekend."
A Sainsbury's spokesperson said that this order would be "cancelled" and also noted that "no orders" would be going out today.
The spokesperson wrote: "No orders will be going out today and once the systems are fixed, your order will be cancelled. Please place a new order from Monday onwards."
Many shoppers have taken to social media to ask for further details on their shopping from the supermarket. One person wrote: "Can someone please tell me what is happening with my order and delivery! waiting on baby formula with this order!"
Another said: "How do we know if our orders are affected ? Can you please let me know if my order is coming so if not I can make other arrangements for my elderly parents shopping."
People have also claimed that they have been affected by this technical glitch when visiting the physical supermarket and have only been able to pay in cash.
One said: "Eerily quiet at my local Sainsbury's this morning where a ‘technical issue’ means it’s cash only at the tills. This car park would normally be rammed on a Saturday."
Mohammad Alothman, founder of AI Tech Solutions, added: "This case shines a spotlight on the digital backbone necessity for organization that runs both offline and online.
"Customers call it service failure which is highly detrimental to trust and loyalty. A real-time presenting solution like Omodore allows a business to see how its customers are communicating and to respond quickly with messages that are appropriate given the situation."
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