The account, named Oh Polly Inclusive, has been criticised on social media by people including YouTuber Alissa Ashley, who described it as “segregation”.
“Like imagine calling yourselves inclusive and not wanting to post women that don’t fit your ‘aesthetic’ on your brand page lmao [sic].”
Ashley’s tweet garnered more than 20,000 likes and thousands of responses from people concurring the the additional page was discriminatory.
“This is such a bad move,” wrote one person, “why make an entire new page for brand inclusivity when you can you just be an all around inclusive brand on your main?”
Another added: “Why does the other page say “Inclusive” on it? There should be just one page that has both. That’s what inclusive means doesn’t it?”
— Alissa Ashley (@alissa_ashleyy)May 13, 2019
Several users took issue with the bio on the Oh Polly Inclusive page, which featured the phrase; “Zero % Tolerance, 100% inclusive”, which they said made little sense.
“The phrase ‘zero percent tolerance’ literally means ‘we are not tolerant’ which seems like the opposite of being inclusive??” wrote one person. “What were they even trying to say?? I’m very confused???? Lmao [sic]”.
I don’t understand why they felt the need to create a whole separate page. If you’re that ‘woke’ on inclusivity, post it on the main page! Basically anyone dress size 12 and over isn’t worthy enough to go on the main IG???— SHQ 🌺 (@ShaquelleRaevon)May 14, 2019
This is soo bizarre!! @ohpolly @ohpollyhelp you could have just done without the page? If you truly wanted to be inclusive you would feature them on your main page?? It’s disgusting. People are soo focused on appearing to be inclusive that they miss the point— Jessica Thomas 💜 (@JessicaAtilola)May 13, 2019
Oh Polly’s main Instagram account has more than two million followers. Oh Polly Inclusive, however, had just 3,600. It has now been removed and the brand has apologised for its “serious error of judgement”.
Speaking on BBC Newsbeat, a spokesperson for Oh Polly said: “We established a new page with the specific aim of allowing our customers to discuss a wider range of issues.
“Improving diversity remains an absolute priority for us across all of our channels.
“We promise to continue listening to everyone in the Oh Polly community and, most importantly, learn from this mistake.”