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ECT Travel booking terms and condtions

ECT Travel booking terms and conditions

The following Booking Conditions together with the General Information
contained in this leaflet form the basis of your contract with European
Connoisseurs Travel (ECT). Please read them carefully as they set out
our respective rights and obligations. In these Booking Conditions "you"
means all persons named on the booking (including anyone who is added or
substituted at a later date) "We" means European Connoisseurs Travel.
1. Making Your Booking
To make a booking, you must complete and sign our booking form.
When you make a booking, you are confirming that you are at least 18
years of age and that you understand our Booking Conditions and have
accepted them on behalf of yourself and all persons in the party. The
Group Organiser (for group bookings) or lead passenger (all other
bookings) is responsible for making all payments due to us and your
completed booking form(s), must be sent to us together with the
payments referred to in Clause 2 below.
Once we have received your booking form and appropriate payment, we
will, subject to availability, confirm your tour by issuing a confirmation
invoice. A binding contract between us comes into existence when we
dispatch our confirmation invoice to the Group Organiser (for group
bookings) or lead passenger (all other bookings).
Contact us immediately if any information, which appears on the
confirmation or any other document, appears to be incorrect, as it may
not be possible to make changes later. We regret we cannot accept any
liability if we are not notified of any inaccuracies, of which you should
have been aware, in any document, within 10 days of our sending it out.
We require a minimum number of persons to operate your tour.
Your booking will be held on a provisional basis until the required
minimum number has been reached, when a confirmation invoice will be
issued. If, by 90 days before the departure, the minimum number has not
been reached we will:
1) If you are part of a group booking: contact you to offer (1) an
increased price or (2) an amendment to the tour content and
price. If neither is acceptable, we will refund your deposit ; or
2) If you are not part of a group booking: refund your deposit.
2. Payments
In order to confirm your chosen tour, a deposit payment per person, as
specified in our promotional leaflet (or full payment if a booking is made
within 8 weeks of the departure date, or is otherwise required – you will
be advised if this is the case at the time of booking), must be paid at the
time of booking. If you wish to purchase our Travel Insurance, all
applicable premiums must also be paid in full 8 weeks before your
departure (you must be insured - see Clause 6). We must receive the
balance of the tour cost not less than 8 weeks prior to departure. This
date will be shown on the confirmation invoice. Reminders are not sent.
Itineraries will not be sent unless full payment is received. In certain
circumstances you may be asked to pay a schedule of further deposits
and/or pay the balance earlier than indicated above due to our
commitment to suppliers. Once these early payments have been
made they become non-refundable, overriding our standard
cancellation policy. If we do not receive all payments due in full and on
time, including any surcharge where applicable, we reserve the right to
treat your booking as cancelled by you. In this case the cancellation
charges set out in Clause 5 will be payable.
3. The Cost of Your Tour and Price Variation
We reserve the right to increase or decrease the prices of unsold tours at
any time. The price of your chosen tour will be confirmed at the time of
booking.
Once confirmed, subject to the correction of errors, the price of your tour
will not be increased except in the event of a price variation as detailed
below.
We reserve the right to vary the price of your tour in relation to changes
in transportation costs, including the costs of fuel, dues, taxes or fees
chargeable for services such as landing taxes or embarkation or
disembarkation fees at ports or airports, or the exchange rates applied to
the particular tour.
We will not vary the price of your tour less than 30 days before your
departure date. If the variations occur before that time, we will absorb
and you will not be charged for any increase equivalent to an amount up
to 2% of the invoice cost of your tour, which excludes insurance
premiums and amendment charges.
For variations greater than 2%, we will still absorb the first 2% in the case
of increases and you will be charged for the amount over and above that
but we will not retain the 2% if a refund is due to you. Where a surcharge
or refund is payable, there will be an administration fee of £15.00.
If we impose a surcharge which means that you have to pay an increase
of more than 10% of the price of your tour, you will have the option of
accepting a change to another tour, if we are able to offer one (if this is of
equivalent or higher quality you will not have to pay more but if it is of
lower quality you will be refunded the difference in price), or cancelling
your tour with a full refund of all monies paid to us except for any
premium paid for insurance and amendment charges.
You have 14 days from the issue date printed on the surcharge invoice to
tell us if you want to cancel for this reason. If you do not tell us that you
wish to cancel within this period of time, we are entitled to assume that
you do not wish to cancel and will pay the surcharge. Any surcharge
must be paid with the balance of the cost of the holiday or within 14 days
of the issue date printed on the surcharge invoice, whichever is the later.
A surcharge will not be levied within 30 days of departure date.
We reserve the right to correct errors in advertised prices at any time
before your booking is confirmed. We will do so as soon as we become
aware of the error. As changes and errors occasionally occur you
must check the price of your chosen tour at the time of booking.
After confirmation, we will only seek to correct an error in the confirmed
price if, in our reasonable opinion, you knew or must have known an
error had been made. If the correction is a significant one, you will have
the option of cancelling your tour and receiving a full refund of all monies
paid to us. If you do not want to accept the revised price you must advise
us in writing of this within 7 days of our notifying you of the correction.
We regret we cannot pay any compensation, expenses or costs.
Please also refer to Clause 7.
4. Changes by You and Administration Charges
Should you wish to make any changes to your confirmed tour, you must
notify us in writing as soon as possible. Whilst we will endeavour to
assist, we cannot guarantee we will be able to meet any such requests.
Where we can, an amendment fee of £50 per booking will be payable,
together with any costs incurred by ourselves and any costs or charges
incurred or imposed by any of our suppliers. Should any cheques issued
to us in payment of any services be returned unpaid by our bank, any
charges levied by our bankers will be passed on to you. Please also
note the statement in bold in clause 5, below.
5. Cancellation by You
Should you or any member of your party need to cancel your chosen tour
once it has been confirmed, the Group Organiser/Lead Passenger must
advise us in writing. Your notice of cancellation will only be effective
when it is received in writing by us at our offices. As we incur costs from
the time we confirm your booking, the following cancellation charges will
be payable. Where the cancellation charge is shown as a percentage,
this is calculated on the basis of the total cost payable by the person(s)
cancelling, excluding insurance premiums and amendment charges.
Insurance premiums and amendment charges are not refundable in the
event of cancellation by the person(s) to whom they apply.
Period before departure within which written Cancellation charge per
notification of cancellation is received by us person cancelling
90 days or more before departure deposit(s) or 20% of
tour price if payment
is made in full at time
of booking
89-57 days before departure 30%
56-43 days before departure 50%
42-29 days before departure 60%
28-15 days before departure 90%
14 days or less before departure 100%
Depending on the reason for cancellation, you may be able to reclaim
these cancellation charges (less any applicable excess) under the terms
of your insurance policy. Claims must be made directly to the insurance
company concerned.
BOOKING CONDITIONS
Note: Certain arrangements may not be amended after they have
been confirmed and any alteration or cancellation could incur a
cancellation charge of up to 100% of that part of the arrangements,
in addition to the charge above.
Group tours
If a member of a group booking is unavoidably prevented from travelling,
his/her place may be transferred to another person provided that this is
not less than 14 days prior to the departure date and the transferee
meets any conditions which may apply to the package. Travel Insurance
premiums paid are non-transferable or refundable. The right to transfer is
subject to payment of an administration fee of £50 per person to cover
our administration expenses (plus appropriate holiday travel insurance
premium, if applicable) together with any additional charges of whatever
sort imposed by suppliers providing the component parts of the tour.
These charges will be the joint responsibility of both the transferor and
transferee.
Where you have made a group booking if, within 30 days of departure,
the tour numbers of your group fall below the minimum number, this will
be deemed to be cancellation by you and this shall result in the whole
tour being cancelled. The appropriate cancellation charges, as set out
earlier in Clause 5, will be applied to those person(s) in the group who
have cancelled their bookings within 30 days leading to the tour being
cancelled. Those persons who were still booked on the tour at the time of
cancellation will receive a refund of the tour costs already paid. However,
no compensation will be paid if a tour has to be cancelled because the
minimum number has not been reached.
6. Insurance
It is a condition of our acceptance of your booking that you have
adequate travel insurance if travelling outside the UK. Details of the
policy we offer are shown on a separate leaflet. If you decide not to
purchase this insurance, you must attach details of your alternative policy
(insurer, policy number and emergency telephone number) when
completing this booking form. ECT retain the right to cancel a booking
where there is failure to provide such details. Please read the policy
details carefully. Please note, that we do not check alternative policies
and it remains, at all times, your responsibility to ensure that the
insurance cover you purchase is adequate for your particular needs.
Important: Please pay special attention to the clause covering delay and
cancellation.. Please be aware that your alternative insurance policy
may exclude cover for loss caused by adverse weather conditions.
7. Changes and Cancellation by Us
We start planning our tour programmes many months in advance.
Occasionally, we have to make changes to and correct errors in leaflets
and other details before and after bookings have been confirmed and
cancel confirmed bookings. Whilst we always endeavour to avoid
changes and cancellations, we must reserve the right to do so. We will
endeavour not cancel your tour 30 days or less before departure unless
(i) we are forced to as a result of force majeure as defined in Clause 8
below (ii) you have defaulted in payment or (iii) the minimum number of
persons necessary for us to run your tour has not been reached and the
supplement has not been paid (in this case we will notify you no later
than 90 days before departure) - please refer to Clause 5. We will not
make a significant change less than 14 days before departure unless we
are forced to as a result of force majeure as defined in Clause 8 below.
When we refer to a “significant change” in these Booking Conditions, we
mean one that is made before departure which materially affects your
confirmed arrangements (on the basis of the information we have). Such
changes will include a change to your departure point, a significant
change to your destination or, where a booking is made from our named
hotel programme, a change of hotel to a lower official classification or
standard. If we have to make a “significant change” or cancel, we will tell
you as soon as possible. If there is time to do so before departure, we
will offer you the choice of the following options:
(a) (for “significant changes”) accepting the changed
arrangements or
(b) purchasing an alternative tour from us, of a similar standard to
that originally booked if available (if the chosen alternative is
less expensive than your original one, we will refund the
difference, but if it is more expensive we will ask you to pay the
difference) or
(c) cancelling or accepting the cancellation, in which case you will
receive a full and quick refund of all monies you have paid to
us*
Please note, the above options are not available where any change
made is a minor one. *We cannot refund any insurance premiums that
have not been purchased from European Connoisseurs Travel.
If we have to make a significant change 14 days or less before departure
or cancel 30 days or less before departure, we will pay you
compensation subject to the following exceptions. Compensation will not
be payable and no liability beyond offering the above mentioned choices
can be accepted where:
(1) we are forced to make a change or cancel as a result of
unusual and unforeseeable circumstances beyond our control,
the consequences of which we could not have avoided even
with all due care and attention; or
(2) we have to cancel because the minimum number of persons
necessary for us to operate your tour has not been reached –
in this case we will notify you no later than 90 days before
departure (see clause 1). No compensation will be payable if
we cancel as a result of your failure to comply with any
requirement of these Booking Conditions entitling us to cancel
(such as paying on time).
Compensation is paid on the basis of £30.00 per person if a “significant
change’’ or cancellation is notified to you 14 days or less before
departure. In all cases, our liability for “significant changes’’ and
cancellations is limited to offering you the above mentioned options and,
where applicable, compensation payments. We regret we cannot pay
any expenses, costs or losses incurred by you as a result of any change
or cancellation. No compensation is payable for minor changes.
Very rarely, we may be forced by “force majeure” (see Clause 8) to
change or terminate your tour after departure but before the scheduled
end of your time away. This is extremely unlikely but if this situation does
occur, we regret we will be unable to make any refunds (unless we
obtain any refunds from our suppliers), pay you any compensation or
meet any costs or expenses you incur as a result.
8. Force Majeure
We regret we cannot accept liability or pay compensation, reimburse
expenses or cover losses where the performance or prompt performance
of our contractual obligations is prevented or affected by “force majeure”.
In these Booking Conditions, “force majeure” means any event that we or
the supplier of service(s) in question could not, even with all due care,
foresee or avoid. Such events may include war or threat of war, riot, civil
strife, terrorist activity, industrial dispute, natural or nuclear disaster,
airport closures, adverse weather conditions (actual or threatened), fire,
change to Foreign Office advice to advise against travel to your
destination, building or significant work ongoing outside of your
accommodation and all similar events outside our control.
9. Our Liability to You
(i) We will accept responsibility for the arrangements we agree to
provide or arrange for you as an “organiser” under the Package
Travel, Package Holidays and Package Tours Regulations 1992
as set out below. Subject to these booking conditions, if we or our
suppliers negligently perform or arrange the services which we are
obliged to provide for you under our contract with you, as set out
on your confirmation invoice, we will pay you reasonable
compensation. The level of such compensation will be calculated
taking into consideration all relevant factors such as but not limited
to: following the complaints procedure as described in these
conditions and the extent to which ours or our employees’ or
suppliers’ negligence affected the overall enjoyment of your
holiday. Please note that it is your responsibility to show that we
or our supplier(s) have been negligent if you wish to make a claim
against us.
(ii) We will not be responsible or pay you compensation for any injury,
illness, death, loss, damage, expense, cost or other claim of any
description if it results from:
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with
the provision of the services contracted for and which were
unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our
supplier(s) control, the consequences of which could not have
been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even
with all due care, have foreseen or forestalled.
(iii) We limit the amount of compensation we may have to pay you
if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal
possessions and money,
The maximum amount we will have to pay you in respect of these
claims is an amount equivalent to the excess on your insurance
policy which applies to this type of loss per person in total because
you are assumed to have adequate insurance in place to cover any
losses of this kind.
(b) Claims not falling under (a) above and which don’t
involve injury, illness or death
The maximum amount we will have to pay you in respect of these
claims is twice the price paid by or on behalf of the person(s)
affected in total. This maximum amount will only be payable where
everything has gone wrong and you or your party has not received
any benefit at all from your booking.
(c) Claims in respect of international travel by air, sea and
rail, or any stay in a hotel
i) The extent of our liability will in all cases be limited as if we
were carriers under the appropriate Conventions, which
include The Warsaw/Montreal Convention (international
travel by air); The Athens Convention (with respect to sea
travel); The Berne/Cotif Convention (with respect to rail
travel) and The Paris Convention (with respect to hotel
arrangements). You can ask for copies of these Conventions
from our offices. Please contact us. In addition, you agree
that the operating carrier or transport company's own
'Conditions of Carriage' will apply to you on that journey.
When arranging transportation for you, we rely on the terms
and conditions contained within these international
conventions and those 'Conditions of Carriage'. You
acknowledge that all of the terms and conditions contained in
those 'Conditions of Carriage' form part of your contract with
us, as well as with the transport company and that those
'Conditions of Carriage' shall be deemed to be included by
reference into this contract.
ii) In any circumstances in which a carrier is liable to you by
virtue of the Denied Boarding Regulation 2004, any liability
we may have to you under our contract with you, arising out
of the same facts, is limited to the remedies provided under
the Regulation as if (for this purpose only) we were a carrier.
iii) When making any payment, we are entitled to deduct any
money which you have received or are entitled to receive
from the transport provider or hotelier for the complaint or
claim in question.
(iv) It is a condition of our acceptance of liability under this clause that
you notify any claim to ourselves and our supplier(s) strictly in
accordance with the complaints procedure set out in these
conditions.
(v) Where any payment is made, the person(s) receiving it (and their
parent or guardian if under 18 years) must also assign to
ourselves or our insurers any rights they may have to pursue any
third party and must provide ourselves and our insurers with all
assistance we may reasonably require.
(vi) Please note, we cannot accept any liability for any damage, loss or
expense or other sum(s) of any description: (a) which on the basis
of the information given to us by you concerning your booking prior
to our accepting it, we could not have foreseen you would suffer or
incur if we breached our contract with you; or (b) relate to any
business.
(vii) We will not accept responsibility for services or facilities which do
not form part of our agreement or where they are not advertised in
our brochure. For example any excursion you book whilst away, or
any service or facility which your hotel or any other supplier agrees
to provide for you.
10. Delay
Flight
Where a flight ticket is cancelled, delayed, or boarding is denied by any
air carrier in circumstances which would entitle you to compensation
under the Denied Boarding Regulations 2004, then you are obliged to
claim the appropriate sums pursuant to the Denied Boarding Regulations
from the air carrier. Any sums received by you in this respect constitute
the full amount of your entitlement to compensation for all matters flowing
from the air carrier’s actions and which fall within the scope of the Denied
Boarding Regulations. If, for any reason, you do not claim against the air
carrier and make a claim for compensation from us, you must, at the time
of payment of any compensation to you, make a complete assignment to
us of the rights you have against the carrier in relation to the claim that
gives rise to that compensation payment.
Coach
Please refer to the terms of your travel insurance policy. If you have
purchased travel insurance through ECT, you may be entitled to £20 per
person.
11. Complaints and Problems
In the unlikely event that you have any reason to complain or experience
any problems with your tour whilst away, you must immediately inform
our Tour Manager and the supplier of the service(s) in question in order
to give us the opportunity to resolve the matter at the time. Most
problems can be dealt with quickly. If you remain dissatisfied, however,
you must write to us within 14 days of your return. For all complaints and
claims which do not involve personal injury, illness or death, we regret
we cannot accept liability in respect of claims received after this period or
if they have not been reported to our Tour Manager.
12. Behaviour
When you book with us, you accept responsibility for any damage or loss
caused by you or any member of your party. Full payment for any such
damage or loss must be paid direct at the time to the accommodation
owner, manager or other supplier. If you fail to do so, you will be
responsible for meeting any claims (including legal costs) subsequently
made against us as a result of your actions. We expect all clients to have
consideration for other people. If in our reasonable opinion or in the
reasonable opinion of any other person in authority, you or any member
of your party behaves in such a way as to cause or be likely to cause
danger, annoyance or distress to any third party or damage to property,
we are entitled, without prior notice, to terminate the tour of the person(s)
concerned. In this situation, the person(s) concerned will be required to
leave the accommodation or other service. We will have no further
responsibility toward such person(s) including any return travel
arrangements. No refunds will be made and we will not pay any
expenses or costs incurred as a result of the termination.
13. Conditions of Suppliers
Independent suppliers provide many of the services that make up your
tour. Those suppliers provide these services in accordance with their
own terms and conditions. Some of these terms and conditions may limit
or exclude the suppliers’ liability to you, usually in accordance with
applicable International Conventions. Copies of the relevant parts of
these terms and conditions are available on request from us or the
supplier concerned.
14. Special Requests and Medical Conditions
Although we endeavour to pass any reasonable requests on to the
relevant supplier, we regret we cannot promise that any request will be
complied with unless we have specifically confirmed this in writing.
Confirmation that a special request has been noted or passed on to the
supplier or the inclusion of the special request on your Confirmation or
any other documentation, is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are subject to
availability. We regret we cannot accept any conditional bookings, ie, any
booking which is specified to be conditional on the fulfillment of a
particular request. All such bookings will be treated as “standard”
bookings subject to the above provisions on special requests. If you or
any member of your party has any medical problem or disability which
may affect your tour, please tell us before you confirm your booking so
that we can advise as to the suitability of the chosen arrangements. In
any event, you must give us full details in writing at the time of booking. If
we feel unable to properly accommodate the particular needs of the
person concerned, we must reserve the right to decline/cancel their
reservation.
15. Disabled Travellers and Passengers with Reduced Mobility
Unfortunately, our holidays may not be suitable for people with certain
disabilities or medical conditions. If you have a disability, coaches can be
difficult to get on and off and some of our hotels do not offer
ground/lower floor accommodation or lifts/easy access. Should any
member of your party suffer from any disability or medical condition
which may affect their holiday you must notify us at the time you book the
holiday and include any specific requirements. Additionally, at the time
you book the holiday you must provide written confirmation that all
assistance the disabled person requires will be provided by you. In view
of the nature of our holidays, we regret we must reserve the right to
decline any bookings whenever we feel unable to accommodate the
needs of any particular tour member or where, in our opinion, the
medical condition or disability of the tour member concerned is likely to
have a significant effect on other party members on the same tour. We
further reserve the right to cancel any tour and impose cancellation
charges if we are not fully advised of any relevant disability or medical
condition at the time of booking. If you or a member of your party are a
wheelchair user or have reduced mobility we strongly advise you to
contact us directly before making your reservation. This will enable us to
check the availability of any assistance requirements prior to booking, as
any changes made after booking will be subject to our standard change
fees.
16. Passports, Visas and Health Requirements
A full and valid passport is required for all overseas tours. Your specific
passport and visa requirements and other immigration requirements, and
any costs related to obtaining these, are your responsibility and you
should consult with the relevant Embassies and/or Consulates for the
countries to or through which you are intending to travel. We do not
accept responsibility if you cannot travel because you have not complied
with any passport, visa or immigration requirements.
For information on health please refer to the DSS leaflet T6 (Health
Advice for Travellers) obtainable from your local Department of Health
office and most Post Offices (UK nationals). For European tours it is
recommended to obtain an EHIC card (which replaced the E111 card in
Jan 2006), together with personal Travel Insurance. – see Clause 6).
It is your responsibility to ensure that you are in possession of all
necessary travel and health documents before departure. If failure to
have any necessary travel or other documents results in fines,
surcharges or other financial penalty being imposed on us, you will be
responsible for reimbursing us accordingly.
17. Financial Security
In compliance with the UK Package Travel, Package Holidays and
Package Tours Regulations 1992, all travel and accommodation monies
received are placed in a holding Trust Account, which is independently
monitored and policed by an Independent Trustee.
The Trust Account ensures that if European Connoisseurs Travel Limited
cannot meet its liabilities, the Trustee can use the funds in the Trust
Account to refund monies to clients who have not yet travelled, or to
repatriate them as necessary.
Our ATOL Number is 6545. When you buy an ATOL protected flight or
flight inclusive holiday from us you will receive an ATOL Certificate. This
lists what is financially protected, where you can get information on what
this means for you and who to contact if things go wrong. For further
information, visit the ATOL website at www.atol.org.uk. The price of our
flight inclusive arrangements includes the amount of £2.50 per person as
part of the ATOL Protection Contribution (APC) we pay to the CAA. This
charge is included in our advertised prices. Not all holiday or travel
services offered and sold by us will be protected by the ATOL Scheme.
ATOL protection extends primarily to Customers who book and pay in
the United Kingdom.
We, or the suppliers identified on your ATOL Certificate, will provide you
with the services listed on the ATOL Certificate (or a suitable alternative).
In some cases, where neither we nor the supplier are able to do so for
reasons of insolvency, an alternative ATOL holder may provide you with
the services you have bought or a suitable alternative, (at no extra cost
to you). You agree to accept that in those circumstances the alternative
ATOL holder will perform those obligations and you agree to pay any
money outstanding to be paid by you under your contract to that
alternative ATOL holder. However, you also agree that in some cases it
will not be possible to appoint an alternative ATOL holder, in which case
you will be entitled to make a claim under the ATOL scheme, (or your
credit card issuer where applicable). If we, or the suppliers identified on
your ATOL Certificate, are unable to provide the services listed, (or a
suitable alternative, through an alternative ATOL holder or otherwise), for
reasons of insolvency, the Trustees of the Air Travel Trust may make a
payment to, (or confer a benefit on), you under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely
to those Trustees any claims which you have or may have arising out of
or relating to the non-provision of the services, including any claim
against us, the travel agent, (or your credit card issuer where applicable).
You also agree that any such claims may be re-assigned to another
body, if that body has paid sums you have claimed under the ATOL
scheme.
18. Brochure Accuracy
Please note the information and prices shown in our leaflets and on our
website may have changed by the time you come to book your chosen
arrangements. Whilst every effort is made to ensure accuracy at the
time of printing, regrettably errors do occasionally occur. You must,
therefore, ensure you check all details of your chosen tour (including the
price) with us at the time of booking.
19. Safety Standard
Please note, it is the requirements and standards of the country in which
any services which make up your tour, which apply to those services and
not those of the UK. As a general rule, these requirements and
standards will not be the same as the UK and may be lower.
20. Hotels
We describe the hotels as accurately as we can and, where possible, we
also make inspection visits to the hotels to satisfy ourselves that
standards and facilities are maintained as described in the hotel
brochure. Facilities vary in how many double bedded rooms are
available. If doubles are unavailable, a twin bedded room will be offered,
which is 2 single beds next to each other. Larger rooms for 3-4 persons
may not always be available and can vary in size. A triple room will have
either a double bed and a single bed, or three single beds, or the room
could have an extra bed put into a double room which could be a
foldaway bed. A hotel will have a range of rooms available; where room
types are limited the hotel management will have a policy in place to
avoid overselling. As a guide, for a group of 25 travelling we usually have
available 5 x single rooms with the remainder being a mix of twin and
double rooms. Please contact us to discuss your group hotel room
requirements before promoting your tour to ensure the best combination
available. Please note that most hotel rooms in Europe may not provide
kettles as part of the bedroom facilities.
21. Optional Excursions (Extras)
All optional excursions or extras offered by us are subject to local
conditions i.e. road closures, religious festivals, etc. Timings may need to
be altered as a result. Certain excursions may only be operated if a
minimum number is reached. For excursions booked independently
through third party operators, your contract will be with the operator of
the excursion and not with us and we are not responsible for anything
that happens during the course of its provision by the operator.
22. Delays, Missed Transport Arrangements and other Travel
Information
If you or any member of your party miss your flight or other transport
arrangement, it is cancelled or you are subject to a delay of over 3 hours
for any reason, you must contact us and the airline or other transport
supplier concerned immediately.
The Package Travel (etc.) Regulations 1992 provide that in the event
that you experience difficulty on the occurrence of circumstances
described in clauses 9 (ii) (a) (b) (c) or (d) of these booking conditions,
we will provide you with prompt assistance. Where you experience a
delay which is not owing to any failure by us, our employees or sub-
contractors, this prompt assistance is likely to extend to providing help in
locating refreshments, accommodation and communications but not
paying for them. Any airline or other transport supplier may however pay
for or provide refreshments and/or appropriate accommodation and you
should make a claim directly to them. Subject to the other terms of these
conditions, we will not be liable for any costs, fees or charges you incur
in the above circumstances, if you fail to obtain our prior authorisation
before making your own travel arrangements.
The carrier(s), flight timings and types of aircraft shown in this brochure
or on our website and detailed on your confirmation invoice are for
guidance only and are subject to alteration and confirmation. We shall
inform you of the identity of the actual carrier(s) as soon as we become
aware of it. The latest flight timings will be shown on your tickets which
will be despatched to you approximately two weeks before departure.
You should check your tickets very carefully immediately on receipt to
ensure you have the correct flight times. If flight times change after
tickets have been dispatched we will contact you as soon as we can to
let you know.
Please note the existence of a “Community list” (available for inspection
at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers
that are subject to an operating ban with the EU Community.
This brochure is our responsibility, as your tour operator. It is not issued
on behalf of, and does not commit the airlines mentioned herein or any
airline whose services are used in the course of your travel
arrangements.
23. Law & Jurisdiction
Your contract with us and any matters arising from it shall be subject to
English law. We both agree that any dispute, claim or other matter which
arises between us out of or in connection with your contract or booking
will be dealt with by the Courts of England and Wales only. If you are
resident in Scotland or Northern Ireland, the Courts of Scotland and
Northern Ireland can deal with any disputes.
e-mail: info@ecttravel.com
e-mail: sales@ecttravel.com 10/2015
www.ecttravel.com
01225 469508 (Operations); 01225 333747 (Sales)