UK shops with the best return and refund policies this Christmas

These are the best return policies to take note of this Christmas. [Photo: Getty]

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Whether you need to do some last-minute Christmas shopping or are gearing up for the Boxing Day sales, you’re likely not only the best deals, but, also the best refund policies.

While you’re protected by the Consumer Rights Act if a product is not of a satisfactory quality or faulty, the T&Cs from shop to shop vary and can be a bit of a minefield.

How many days do you have to change your mind? Are you entitled to your money back or just an exchange? And do you actually need to turn your room upside down to find the receipt?

It all differs depending on the brand, as well as if you’re shopping in-store or online. So, to make things easier we’ve rounded-up all the high street shops with the best return policies to give you peace of mind.


Amazon’s usual returns policy is a standard 30-day from when the item was dispatched. The company also allows you to exchange certain items for a different colour or size.

That said, items sold by independent sellers on Amazon can't be replaced, but may be returned.

Amazon has an extended returns policy for Christmas, allowing items purchased from 1 November to 31 December to be returned at any time before midnight on 31 January 2020.


Argos offers a 30-day returns guarantee on most items. You can either return the item to any Argos store, or if you ordered online, Argos can collect the item for free and will refund the original delivery charge.

Is the item faulty? If you've had the item between 30 and 365 days Argos will get it repaired, replaced or refunded.

When returning anything you do, however, need to make sure you have proof of purchase, such as a receipt or confirmation email.

Argos has also extended its return policy for Christmas, with items purchased from the 16 October being able to be returned up until 25 January 2020.


The fashion and homeware brand offers a refund up to 30 days from the date of delivery. For Christmas, any item purchased between 1 November and 13 December can be returned until 14 January 2020.  


The high street store offers a full refund or exchange within 28 days of purchase. However, make sure you take proof of purchase and the card you paid with. If you don’t take the card you paid with you won’t be offered a refund, only a gift voucher or exchange.

For Christmas, any items purchased between 24 October and 24 December, can be returned until 31 January 2020.

John Lewis

You can return an item that has been unused (all labels and tags must be intact) for up to 35 days after an in-store purchase. If you purchased online, the return has to be done within 14 days and you will also need proof of purchase for both.

For Christmas, however, any gift bought between 21 October and 24 December can be returned up until 28 January 2020.


Every product you buy from Lakeland comes with an impressive three-year guarantee. So, if you’re not completely satisfied you can return it for up to three years if you also have your receipt or email order confirmation. All returns are also free.


You can refund or exchange an item bought in store or online with a valid receipt within 35 days of purchase. However, this isn’t applicable for sale items, where you have only 14 days. Returns in-store are free, however if you return by post, it’s at your own cost.


The luxury online store offers exchange or refund up to 28 days from receiving the item - if it’s unused and still have all Net-A-Porter tags and designer labels attached. For Christmas, orders placed from November 21 can be exchanged or returned for a refund until January 6.


Schuh offers a refund or exchange on unused items within 365 days - this also includes sale items. You can return in store or online, with online returns being for 'myschuh' account holders or £2.50 if you don't have an account.


Trouva usually offers a returns policy where you have to notify the brand within 14 days if you want to return an item. You then have an additional 14 days to return the product directly to the boutique.

For Christmas this has been extended, so any order placed between 9 November and 20 December will be eligible for return up to 14 January 2020.


The online store will replace or refund products, provided they are returned to within 28 days. This has, however, been extended for Christmas, where unwanted products bought between 7 October and December can be returned up until 10 January 2020.