Most customers who complain to their energy company are left dissatisfied, according to the industry regulator.
Ofgem said that not calling people back when agreed was an area requiring "critical improvement" by major energy firms. But the report did conclude that overall satisfaction has improved since a similar survey in 2010.
The announcement comes after a recent joint outing with members of the British royal family
Passengers on service said they were abused by group on train after men got on at London Bridge
The Money Saving Expert founder has warned that 3.6 million UK motorists are at risk of a £1,000 DVLA fine
Opera star Ainhoa Arteta has spoken out following protests by locals against UK holidaymakers.
The Money Saving Expert has issued a warning to UK homeowners who have curtains hanging up in their homes - saying you could save hundreds by following his advice.
The Good Morning Britain star said she has been unable to get through to Haringey Council for help
Gemma Atkinson has spoken about her relationship with her fiance Gorka Marquez, including having discussed them being away from each other due to work commitments.
The Chase viewers were left in stitches after The Beast 'called a medic' for Bradley after the ITV host was left gobsmacked by a contestant's remark.
Stephanie Langley said ‘I’m glad I did it’ as paramedics tried to save him, court told
Elias Gabbitas faced the judge directly and told him that the guilty verdict had convinced him that there was no justice and that he had lost all faith in the justice system.
Prince William has revealed his youngest son Prince Louis' favourite hobby ahead of his 6th birthday on Tuesday…
Concerns have been raised that people have no idea of a massive post Brexit change which could lead to delays at airports
Israel’s presumed counterstrike against Iran has proved Joe Biden and David Cameron wrong in their insistence that Israel should just “take the win”. Instead, it fought back – and yesterday Iran was trying to pretend that nothing had happened.
The outbreak is believed to have been made worse at a festival and travellers are being warned about symptoms and how to avoid getting it
Alice Lovegood says asking her husband to be polyamorous has improved their relationship.
Prince Harry and his brother Prince William were said to be inseparable - but one moment six years ago at Harry's wedding their 'happiness together' reportedly changed
BBC Question Time host Fiona Bruce was forced to intervene and reprimand a Tory Cabinet Secretary after he launched a personal attack on another panellist ...
Israel’s strike on Iran on Friday morning will not come as a surprise to Western observers – but it will cause great concern in Washington and London as the region tips closer towards an all-out war.
If this Israeli attack on Iran is no more than it presently appears to be, then it is rather well modulated. If the airbase at Isfahan has been attacked - home to the 8th Tactical Air Wing of the Iranian Air Force, and not a Revolutionary Guard installation - then the Israelis are making their point against a conventional military target. It is not an enrichment plant or a reactor, but the wide-ranging nuclear research conducted there involves some 3,000 Iranian nuclear scientists.
Fellow undercover officer told investigators police in riot gear ‘beat the f*** out of [Mr Hall] like Rodney King’
